Chapter 6 Technical support
This page contains support for common issues that might arise when using the OCD-NET and BDD-NET treatments.
6.1 Technical support for patients
The platform is designed to be user-friendly for patients with varying technical know-how. They will, however, require technical support from time to time. If patients report technical issues that you cannot address yourself, send an email to ocdnet.support@webcbt.se and ask for assistance.
6.1.1 Forgotten username or password
How to reset participant password from Oskar Flygare on Vimeo.
If a patient has forgotten their password, they can request a new one at the login screen:
This request will trigger a ? symbol next to their name in the participant overview. Navigate to the patient in question and the Participant stats tab. Click the Send password link button. This sends an email or text message to the patient where they can select a new password.
If they have forgotten their username, simply look at their Participant stats where Login is their username.
Send password link button
The {LINK} in the email body includes the generated link
6.1.2 The website does not work
This is usually for one of three reasons: wrong information (URL/username/password), the patient is using an out of date web browser, or there is an issue with cookies on the site.
6.1.2.1 Wrong URL/username/password
Make sure that the patient has correct information for all three. Also make sure that there are no errors in the username!
- URL is https://ocdnet.webcbt.se for OCD and https://bddnet.webcbt.se for BDD
- Username is indicated by “Login” at Participant stats
- Their password is hidden to therapists and can be re-generated by patients themselves or by therapists (see above)
6.1.2.2 Recommended web browsers
The treatment is accessible for both desktop web browsers and mobile web browsers (iOS, Android). The platform works best for either Google Chrome, Firefox, or Safari. Internet explorer and Microsoft Edge are not recommended, although newer versions of those browsers usually work just fine.
6.2 Technical support for therapists
6.2.1 Creating an account
Send an e-mail to us ocdnet.support@webcbt.se containing the following information:
- Username
- Full name
- Phone number
We then create a user and generate a password to be replaced at the first login.
6.2.2 Forgotten password
Send an email to ocdnet.support@webcbt.se using the NHS-email that was used at registration, and request a password change. We will then generate a new temporary password that is used once, and you will be requested to change the password upon login.
6.3 Other technical issues
Have you spotted an error in the treatment content? Are the questionnaires not displaying correctly? Did you accidentally make some changes that you are not able to revert?
Anything else that is not reviewed in this guide, please let ut know by sending an e-mail to us at ocdnet.support@webcbt.se and we will help you.
We strive to improve the treatment content and the experience for therapists continuously and welcome any feedback!